General Conditions of Contract | IED Forward

General Conditions of Contract

These General Conditions of Contract regulate the legal relationship resulting from the contracts formalised between Istituto Europeo di Design S.L. (hereinafter, IED) and any user who makes a purchase or enrols in training actions (hereinafter, the Customer or Student) through (hereinafter, the Website). The acquisition of any of the training courses offered by IED, implies acceptance as User, of these General Conditions of Contract.

When placing your order you must tick the box “I accept the General Conditions”, which appears on the margin of the order form. By ticking this box, the Customer declares that he or she has the capacity to enter into contracts and has read these conditions and declares that he or she accepts them and grants his or her express consent to the entire content of the contract in the version published at the time of his or her acceptance, undertaking to comply with it without any reservation. He or she must also accept our Privacy Policy and Legal Notice.

I. Identification of the parties

In compliance with Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, IED offers the following information as the contracting party that owns the Website:

  • Istituto Europeo di Design S.L.
  • Registered address at C/ Flor Alta, 8, 28004, Madrid
  • Tax Identification Number: B-80813959
  • Registry Registration: Companies Registry of Madrid, Volume 7617, Folio 201, Section 8, Page number M-123199.
  • Telephone No.: +34 91 4480444
  • Email:

For their part, the Customer is identified by means of the data provided in the order or enrolment form and he or she is responsible for such data being truthful, up-to-date and accurate. The Customer declares that he or she is over 18 years of age and has legal capacity to enter into contracts. IED Spain might not respond to order requests or cancel access to the customer’s campus when the data provided is inaccurate, false or incomplete.

II. Subject matter

This contract regulates the terms and conditions applicable to acquisition by the Customer of the online training courses offered by IED by means of his or her enrolment on the training course selected by the Customer from among the different courses offered on the Website. These conditions are formulated in accordance with Royal Legislative Decree 1/2007, of 16 November, approving the recast text of General Law for the Protection of Consumers and Users, Law 7/1996, of 15 January, on the Regulation of Retail Trade, Law 7/1998, of 13 April, on General Conditions of Contract and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce.

III. Description of the products and services

Our website offers 100% online courses.

  • Online courses are those in which the teaching materials will be available in digital format through an online platform ( through which the Student will be able to visualise them, study them, take the evaluation tests and arrange tutorials.

The individual factsheet on each course, which is available on the Website, provides the Customer with the following information:

  • Total price of the course
  • Enrolment deadline
  • Course start date
  • Format: Online or Distance
  • Course duration
  • Level
  • Language of instruction

In addition, the specific conditions for the performance of each type of course will be as follows:

1. Design First courses

Design First courses will require a minimum of 20 students and a maximum of 150 to be taught.

Access to the Campus to take these courses will the given one week prior to the course start date, which appears in the individual factsheet of each course available on the Website.

The courses have a duration of 6 weeks and the course contents will be unlocked as the course progresses according to the course schedule. Students may access these contents for a maximum period of 1 year from the course start date. After this period, access will be disabled automatically.

Students will have at their disposal tutors, coordinators and teachers whom they can contact at the times specified on the Campus. The student will be able to contact them to answer any queries, guide their studies, correct tests etc. during the period of the course. They will also have at their disposal technical support to solve any problems that may arise in the use of the Website and the Platform.


The testimonials are IED Alumni who have successfully developed their professional career in the world of design, following their time at the School.

They identify with IED’s proprietary learning method and in the course they explain how they have interpreted and developed it with their own creative originality.

Their testimony is a source of inspiration for the student and accompanies the general introduction to the course at the start of each subject in an asynchronous masterclass format. Students have no contact with these Alumni.


This is the main reference point of the course and their function is to ensure that it is conducted properly by overseeing the work of Campus teachers and tutors as well as the participation and performance of the students.

This is the person to whom the student can turn for more general questions about the contents, methodology, schedule, etc.

The student can contact the Coordinator through:

  • Forums
  • Internal chat

When they can be contacted:

  • Monday and Wednesday from 3 pm to 5 pm GMT+1


The teacher is the academic guide and accompanies students through the learning process of each subject and is the expert that helps answer their queries about the contents and about the performance of the planned activities. In addition, the teacher gives a synchronous class to introduce the subject, moderates the forum, corrects the exercises and gives personalised feedback to the students. During the course there is more than one teacher.

Students may contact them through:

  • Forums
  • Internal chat

When they can be contacted:

  • Tuesday and Thursday from 3 pm to 5 pm GMT+1

Campus Tutor

The Campus tutor is the organisational reference point for the course and assists students by providing them with the necessary information for carrying out the subjects every week, informing them of the planned activities, reminding them of the submission deadlines and tasks to be performed during each school week.

Students may contact them through:

  • Forums
  • Internal chat

When they can be contacted:

  • M/F 10 am to 5 pm GMT+1

Technical Support

The technical service staff are available to help students solve any technical problems related to the platform and its use. Students may access the support through the Campus or by email. Queries are answered within an estimated timeframe of 24-48 hours.

The course will be evaluated according to the specific criteria of each course, which are shown for each one of the courses on the campus.

At the end of each of the courses, students who have completed the course within the designated time and passed the established online assessment tests will obtain a private certificate issued by IED.

V. Payment methods

Students shall pay the course price by credit card. The accepted bank cards are VISA, MASTERCARD, UPI and JCB.

IED uses a totally secure card payment system to ensure the confidentiality of our customers’ data and to prevent possible fraud. The various stages of the payment process are fully encrypted and protected. The information related to the order and the card number do not pass through the Internet unencrypted. The card number is not printed on documents, invoices, credit card receipts or other receipts. In addition, it never accesses the Customer/Student’s payment information. The payment gateway does not save the card numbers once the payment transaction has been transmitted to IED.

The Customer/Student guarantees that he or she has all the rights to use this form of payment when validating the order. The customer acknowledges that by filling in the appropriate fields, the payment information is provided with his or her full acceptance to make this payment to IED for the full amount due.

VI. Prices and rates

The prices and rates applicable to the acquisition by the Customer are those set out in the individual factsheet of each course accessible on the Website. The indicated prices are stated in euros and include, where appropriate, any applicable taxes.

IED reserves the right to change and modify the prices and characteristics that appear in the course descriptions, informing the Customer/Student for this purpose of the new prices or characteristics of the courses.

In the event that the price contains any typographical error, and the Customer has made a purchase decision based on said error, the Customer will have the right to terminate his or her purchase and to a refund of the amount paid, following notification to IED.

VII. Withdrawal

In accordance with Article 102 of Royal Legislative Decree 1/2007, of 16 November, approving the recast text of the General Law for the Protection of Consumers and Users, the Customer may withdraw from this contract for any of the courses offered on the Website in a maximum period of 14 calendar days from the date the contract is concluded.

The exercise of the right of withdrawal will not be subject to any formality. It will be sufficient for the Customer to inform IED of his or her intention within the period specified above. For this purpose, the Customer may use the withdrawal form available by clicking here.

Once the Customer has exercised the right of withdrawal, IED will issue an acknowledgement of receipt of the request for withdrawal and will refund all amounts paid by the Customer within a maximum period of 14 calendar days from the notification of the withdrawal and the enrolment will be cancelled. This refund will be made in the same way in which the user made the payment.

At any event, in accordance with Article 103(m) of the recast text of the General Law for the Protection of Consumers and Users, this right of withdrawal may not be exercised once the course content has been accessed.

Therefore, once the course has started, with the Customer from that moment having access to the content within the time period and structure of each course, no amount whatsoever may be claimed from IED. At any event, the student will be deemed to have abandoned and not passed the course, with no option of reactivation, when the student does not access the course for one full month unless the tutor has previously been informed of said period of inactivity and has given his or her approval.

VIII. Obligations and responsibilities of IED

Continuity and consistency of service

IED reserves the right to interrupt the Service provided through the Campus in order to perform essential maintenance, to improve the performance of the network, or for any other operational reason related to maintenance, without affecting any of its rights and responsibilities. It undertakes to inform the Customer/Student, within a reasonable time period, of the date on which it intends to carry out the maintenance.

The Customer/Student acknowledges that course content may not be available in the event that the Customer/Student is unable or unwilling to access the Internet. IED will not be liable for the Customer’s inability to access the courses under these circumstances.

IED accepts no liability if the Service cannot be executed for reasons of force majeure or acts of God, as defined in the legislation in force.

Quality of the Service

IED undertakes to exercise due diligence and care in its offerings, providing a quality service and courses in accordance with normal practice in the field.

IX. Grounds for termination of the contract

Any course that does not generate the minimum number of participants will be cancelled. The contract will be terminated and the full amount of the enrolment fee will be refunded to the student by means of a bank transfer to the account indicated by the student.

In the event that any of the courses are cancelled for other reasons beyond the Student’s control, the contract will be terminated and the full amount of the enrolment fee will be refunded to the student by means of a bank transfer to the account indicated by the student.

In addition to the grounds provided for by law, IED may terminate this contract and immediately block access to the contents as a result of any serious breach of these conditions by the Student.

X. Intellectual Property

All elements of the Website, and the courses offered are the exclusive property of IED or enjoy authorisation or assignment of rights with respect to the holders of their exploitation rights. In turn, all trade names, trademarks or distinctive signs, logos and symbols that appear on this Website belong to IED.

Unless the Customer has the express written consent of the Centre, he or she may not under any circumstances:

  • Provide or disclose to third parties his or her username and password for access to the Campus.
  • Allow third parties access to the contents of the acquired course.
  • Distribute, disclose, reproduce or copy the content of the course, in any medium or format.

Failure to comply with the provisions of this clause will be grounds for early and automatic termination of the contract, without prior notice, without prejudice to the Customer’s liabilities with respect to infringements of the intellectual and industrial property rights owned by IED or third parties.

XI. Language

This contract is concluded in the Spanish language. The Centre may translate these conditions, as well as the privacy policy, or any other operational rules, policies or procedures that may be published on the Website. Notwithstanding the above, the Spanish version will prevail in the event of a conflict.

XII. Applicable legislation and competent jurisdiction

Providing current legislation in force to this effect establishes the possibility of the parties submitting to a specific jurisdiction, for all disputes deriving from or related to these legal conditions of contract or with regard to the Website, Spanish legislation in force at the time of the dispute will be applicable, and we will be subject to the Courts of Madrid, as well as, where appropriate, the Consumer Arbitration Boards or similar bodies to which we are attached at the time of the dispute.

In the event that the Customer has the status of Consumer or User according to the definitions of the Recast Text of the General Law for the Protection of Consumers and Users, any disputes will be decided on before the Courts of the User’s domicile in accordance with Article 90.2 of the aforementioned law.

Similarly, pursuant to Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for online dispute resolution between the USER and the PROVIDER, without the need to use the courts, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may eventually suggest and/or impose a solution to the conflict.

Link to the ODR platform